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Dear Customer,

In the light of the latest developments in the industry we got updates from the NBDA (National Bicycle Dealer Association). Being a member, we update our Service Policies for more safety. You all heard about battery fires in the news. We want to protect our premises and personal, in order to go on with a zero accident history.

We will keep repairing any electric vehicle that matches the safety standards. Unfortunately, this means we cannot accept responsibility for bikes of substandard production. The US import law deems products under $800.00 not mandatory to be tested for US safety standards. Thus, if you are the owner of a cheap bike we cannot accept to work on your bike for the safety of our premises and personal. The same rule applies to vehicles that where tinkered with.

We feel sorry, because sometimes these substandard vehicles are all somebody can afford. But we must put safety first! This said, there are proper electric bicycles in the market for under a thousand dollar. We would be glad to show them to you, build them up professionally and work on them with our trained technicians when needed.

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